Catch the Madness on Your Schedule

What all the tournament basketball games anywhere you are with ImOn Watch TV Everywhere

They don’t call it March Madness for nothing.

The first dizzying rounds of the yearly NCAA Tournament feel like a non-stop blur. Game after game, you watch in suspense as your bracket either succeeds triumphantly or fails miserably. And with the constant blitz of excitement, amusement and frustration, normal life fades into the background as the madness sets in.

Unfortunately, you can’t put the rest of your life on pause whenever the next game starts—and you can only take so many sick days before your boss catches on. Chances are you’ll need to miss a game or two (or four… or five…), but that doesn’t mean you’re out of luck.

Thankfully, there’s always a way to watch the game, no matter the scenario you find yourself in:

When you can’t make it home on time…

If you’ve got an ImOn Cable TV subscription, you automatically get access to ImOn’s Watch TV Everywhere, our streaming platform that lets you watch live programming from channels you already subscribe to, including the NCAA March Madness channel.

All you need is an Internet connection and a mobile device, tablet, or computer, and you can watch the games from anywhere at any time—like right now.

Find out what channels are included in your TV Everywhere package here.

 When you’ve got to prioritize…

One TV households know the feeling: you want to watch the tournament, but someone else insists on watching their favorite show or a different game. Thankfully, no one needs to battle it out or make any ultimatums. Slingshot DVR lets you watch and record programs simultaneously so everyone can be happy. (It also comes in handy when the game runs into overtime and you don’t want to miss the start of the next one.)

When you actually get a chance to watch the game from home…

2018 NCAA Championship games air March 13-31 on TBS, CBS, TNT and truTV. Here are the channel listings:

ImOn TV, Standard Definition Channels

TBS – 061

CBS – 002

TNT – 057

truTV – 072

ImOn TV, High Definition Channels

TBS – 861

CBS – 802

TNT – 857

truTV – 872

ImOn Launching Free Wi-Fi Service in Iowa City Ped Mall

ImOn Communications now offering free public wi-fi in the Iowa City Ped Mall Image
ImOn Communications announced today that it is launching a free Wi-Fi service in the Iowa City Ped Mall. The network will cover the Ped Mall area between S. Clinton Street and S. Linn Street. This project is a joint venture between ImOn Communications and the Iowa City Downtown District.

“ImOn’s ability to upgrade our current system and deliver lighting fast speeds is really critical to Downtown vibrancy,” stated Nancy Bird, Executive Director of the Iowa City Downtown District. “Their support of the Ped Mall free public Wi-Fi will give a huge lift to our local employee and student base who enjoys working outside on beautiful days, as well as those looking to connect for special cultural events.”

The ImOn free Ped Mall Wi-Fi network is a commercial grade, state-of-the-art network, which utilizes a series of access points located throughout the Ped Mall area that are connected to ImOn’s high-speed 10 gigabit fiber network. The network will also use advanced technology that has the ability to adapt and optimize based on environmental factors, along with using a 5GHz centric approach, to provide increased reliability and better coverage in the Ped Mall area.

“ImOn Communications is proud to partner with the Iowa City Downtown District to bring free, ultra-fast Wi-Fi service to the visitors of the Iowa City Ped Mall,” said Greg Crosby, VP/GM of the Iowa City/Coralville Business Market.  “This is an excellent example of how partnerships can be formed to provide valuable services to our community.  With thousands of people visiting the Ped Mall each year, having reliable, high-speed Internet will only add to the patron’s overall experience.”

The new ImOn free public Ped Mall Wi-Fi network will be able to handle hundreds of simultaneous users, and will be covered by 24/7/365 local support. The general public will receive 2 hours of free access daily to the Wi-Fi network, while ImOn Internet customers will have unlimited daily access.

ImOn has partnered with Ovation Networks of Cedar Rapids for the installation and maintenance of the Iowa City Ped Mall Wi-Fi network.

ImOn also offers free public Wi-Fi service in downtown Cedar Rapids, McGrath Amphitheatre, NewBo City Market, Cedar Rapids Ice Arena, and all public parks in Hiawatha.

If you would like more information about ImOn Communications and the services we provide, visit

Disclaimer: The information contained in this blog (or any of its hyperlinks) is published in good faith and is for general informational purposes only. does not make any warranties about the completeness or accuracy of this information. Any action you take upon the information found on this website is strictly at your own risk. ImOn Communications is not liable for any losses and/or damages in connection with use of our website (

5 Tips to Protect Your Electronic Devices from the Cold

Tips for protecting your electronics from the winter coldLast week we shared with you some of the problems that can occur when your electronic devices are exposed to the cold weather.  Now that you know what can happen, here are a few tips to help protect your technology and keep it safe in the cold.

  • The cold temperatures will drain your battery faster, so always make sure your devices are fully charged. You should also keep a charger, charging cables, or alternate power supply on-hand in case your batter does die.
  • When you head out into the cold, keep your electronic devices in a pocket close to your body if possible. This will help protect it from the snow or other precipitation. Your body heat will also help to keep your devices warm and lessen the effects of the cold.  If you must take your devices out, limit their use and exposure to the direct cold.
  • Freezing temperatures can make the screens on your phone, computer, or tablet more likely to break, so makes sure your devices have a protective case. Look for heavy duty, waterproof cases for your phones and tablets. There are also some cases that offer thermal protection to help keep your devices warm. For laptops, get a case that’s well-insulated and well-padded.
  • Don’t leave devices in your car overnight or for long periods of time in cold weather. This could permanently damage some of their components.
  • When you go inside, let your devices warm up before you turn them on. Your devices should be at room temperatures before you boot them up.

Winter and Your Technology

Thermometer with technology devices in snow
It’s no surprise that overheating can effect and damage your smartphones, tablet, and laptops. But, did you know that the dropping temperatures outside can take a toll on them as well?

All smartphones, tablets, and laptops have been designed to work within safe temperatures ranges. Below is a chart showing just some of these safe ranges.


Safe Temperature Range

iPhones, iPads, iPods

32°F to 95°F

Samsung smartphones

-4°F to 122°F

Most Laptops

50°F to 95°F

Most TVs

50°F to 104°F

These temperatures refer to both the optimal usage temperate or outside environment and the temperature of the device itself.  When your devices are submitted or used in temperatures outside of this safe ranges, you may experience a few problems.

Here are just a few of the problems you may experience on chilly days.

  • Battery Drain: This is probably one of the most common side effects of the cold weather. When cold, device batteries can drain faster than normal. According to it’s because the cold slows the electrical current in your devices’ battery causing the capacity to diminish. The good thing is that these problems are only temporary and the battery should behave normally when the device is warmed up.
  • Screen Issues: In cold temperatures, LCD displays on smartphones and tablets can become slow to respond. You may experience delayed touchscreen reactions and smudging or ghosting of images. Also, the cold weather makes the screen panel more ridged, which will make it more likely to shatter if dropped.  If your screen already is cracked, the cold weather can make it work. Just like a cracked car windshield, the cold will cause the cracks to expand and break more.
  • Internal Component Damage: Many devices contain delicate electronic parts that cannot withstand extremely cold temperatures. Some components can become more brittle and crack in the cold, or condensation could form causing them to short circuit. Some devices also have difficulty reading SIM cards, using disk drives, or executing any number of processing operations. Hard drives and disk drives are also susceptible to the cold. According to, many drives use lubricant to keep them spinning at a designated speed. In cold temperatures, the lubricant can thicken or harden, making them unable to spin at the appropriate speed. This can cause boot-up failures and further damage a device.
  • Liquid condensation: Just like when your glasses fog over when you come inside from the cold, the same thing can happen to your devices. The condensation can occur inside your device or underneath your display screen. This could cause sensitive electrical components to short circuit or cause corrosion on different parts.

As you can see cold temperatures can take a toll on your devices during the winter months. Coming up in 2 weeks, we will share with you ways to protect your electronics from the cold.  So stay tuned!   If you would like more information about ImOn Communications and the services we provide, visit

Disclaimer: The information contained in this blog (or any of its hyperlinks) is published in good faith and is for general informational purposes only. does not make any warranties about the completeness or accuracy of this information. Any action you take upon the information found on this website is strictly at your own risk. ImOn Communications is not liable for any losses and/or damages in connection with use of our website (

ImOn Communications Announces Launch of Business Services in Dubuque

City of Dubuque picture with ImOn business services logoImOn Communications, a leading provider of data and communications services to residents and businesses in Eastern Iowa, announced the expansion of its fiber optic network to Dubuque, Iowa, and the start of its fiber-to-the-business offerings in the area. In the coming months, Dubuque businesses will have access to scalable and redundant high-performance Internet and Advanced Voice Services delivered over fiber optics to help improve operations. ImOn has collaborated with the Public/Private partnership efforts of the Greater Dubuque Development Corporation and the City of Dubuque in accelerating the buildout and expansion of a 100% commercial fiber network throughout the city.

ImOn’s dedicated 10-gigabit fiber business network will provide companies in Dubuque with access to a comprehensive portfolio of advanced communications services to help them improve productivity and drive their business into the future. ImOn’s high-speed fiber optic network provides customers with broadband speeds of up to 10Gbps (10,000Mbps), along with point-to-point data transport and a full suite of voice services, including SIP trunking and Hosted PBX.

“Dubuque has reinvented itself as a dynamic and growing community. We believe the scalability and reliability of ImOn’s fiber network will help to provide a competitive advantage for Dubuque businesses of all sizes as they operate on a national and even international scope. We are excited to expand into the Dubuque community and look forward to collaborating with local businesses to solve their current connectivity needs and help them prepare for future growth,” said Patrice Carroll, President and CEO of ImOn Communications.

ImOn Communications also announced that Justin Stinson has been hired as Vice-President and General Manager for the Business Market for ImOn Communications in Dubuque. Mr. Stinson will oversee all day-to-day operations of the ImOn Office in downtown Dubuque.

Justin joins ImOn Communications with more than 10 years of industry experience. His strong background in leadership and industry knowledge will help to drive ImOn’s expansion into the Dubuque area. Prior to joining ImOn Communications, Justin worked as a Regional Sales Director and General Manager for Frontier Communications in Kennewick, WA, and LaGrande, OR. Prior to that he worked for Comcast Corporation in Spokane, WA. While at Frontier and Comcast, Justin helped grow residential and commercial revenue, accelerated business development, improved operational and network efficiencies, and increased subscriber retention.

“I am thrilled to be a part of the ImOn family and the Dubuque community. This is an exciting time for the company and I am especially excited about representing a company that has a reputation for being a leader in telecommunications as it expands in Eastern Iowa. Dubuque truly is an all-American city and I can’t wait to do our part in helping them continue in their revitalization,” said Justin.

ImOn Communications expects to activate its first Dubuque business customer by May and is now taking sales orders throughout much of Dubuque. Companies in Dubuque who are interested in getting ImOn Business Internet, data, and phone service may call 866-699-8800 or visit to get more information.

ImOn is also looking for qualified business sales representatives and network technicians to join the ImOn team in Dubuque. For more information about available positions, please visit

Everything You Want to Know About OLEDs (and Nothing You Don’t), Explained in Simple Terms

Evolution of television: Flat screen TV next to old tube TV with rabbit ears
OLED displays are the latest technology taking over living rooms (and pockets) around the world. After the release of the iPhone X, which features a bevel-less, ultra-thin OLED screen, consumers are finally starting to get curious about this technology and all its potential since it first came to market in 2012.

But if the technology is so promising, why don’t you see more OLED TV screens and smartphones everywhere? And why are we still making LCD displays?

There are a few good reasons. But first, let’s dive into the difference between the two:


Years ago, LCD screens replaced the boxy TV sets that used CRTs (cathoid-ray tubes) to display images. As a result, our TVs got much slimmer and more efficient, and the picture quality improved tremendously.

If you want a technical explanation for how LCDs (liquid crystal displays) work, Engineerguy offers an elegant explanation here. But to get the basic gist of things, all you really need to know is that LCDs are made up of tiny pixels formed by liquid crystal cells. It sounds complicated, but stay with us. When an electrical current is applied to the liquid crystals, they move in predictable ways, allowing light and colors to pass through. But in order for us to actually see what’s happening, the display needs a backlight. Add an LED light source and voilà! You’ve got a nice, crisp picture.

OLED (organic light emitting diode) displays, on the other hand, don’t need a backlight for you to see the picture, because their pixels are self-emitting. In other words, they produce their own light. This means that OLED screens don’t need that extra LED light source and therefore, can be much more compact than even the super-thin LCD screens you’re used to. (Some OLED screens are so thin, in fact, that you can even bend them.)

But there are more benefits to ditching that backlight. For one, backlighting makes it difficult to capture those deep, pitch blacks. Since OLEDs have more precise control over light, screens can achieve “true black,” improving contrast and picture quality in general.

Getting rid of the backlight also allows you to view the picture from wider angles without sacrificing color intensity or contrast—LCD screens on the other hand, are only optimal when viewed from dead center. OLED screens come in handy whenever you have a big group of people fighting for the best view, or when your space dictates that you have to put your TV at an odd angle, say above a fireplace.

Where’s My OLED TV?

You’re probably wondering—if the picture quality is so much better, if it uses less energy, if it’s lighter, slimmer and can fit just about anywhere—why are we still bothering with LCD screens? The answer can be summed up in one word: price. You’d be hard pressed to find a set for under $1,000, and the fan-favorite Sony XBR Bravia retails for $3,500—but you can easily drop upwards of $20K on a single set. If you’re worried you’ll never get to try out this new tech in your home, there’s a ray of light at the end of the tunnel: prices are coming down…slowly.

Consumer OLED technology is fairly new, and companies are still working out the kinks in the manufacturing process. Right now, manufacturing OLED screens is pretty inefficient, and yield rates, especially for ULTRA HD sets, can be as low as 50%—but even that is a substantial improvement over years past. And as the manufacturing processes continues to improve, you can expect prices to fall accordingly.

There are still a few other issues with OLEDs, like burn-in, which is currently preventing computer monitor manufacturers from adopting the technology. And only time will tell if the new iPhone X users will encounter similar problems. But even with these set-backs, it’s safe to say that we’re just beginning to see how OLEDs will change how we see the world.

ImOn Communications and Net Neutrality

cables-hand-43960663Over the past few weeks, you may have read or seen news stories about potential changes to how you access Internet content. Customers have reached out to us to understand what “Net Neutrality” is and how these changes may impact their ImOn Internet service. The answer is that your Internet service will not be impacted due to FCC’s decision to repeal the 2015 Title II legislation that classified an Internet Services Provider as a common carrier subject to utility-style regulation.

ImOn Communications practices will remain the same –

  • ImOn agrees that consumers should have unrestricted access to content on the Internet and their privacy should be protected by their ISP. We also adhere to other regulatory programs to protect a consumer’s privacy – (Customer Proprietary Network Information – CPNI). ImOn will always protect customer information whether the FCC ruling is reversed or moves forward.
  • ImOn doesn’t use consumer data without consent for marketing purposes. ImOn customers have the option to opt out of marketing messages at any time.
  • ImOn doesn’t engage in unlawful or anticompetitive discrimination against websites, streaming video services, and voice applications that may compete with traditional services we offer
  • ImOn doesn’t block or throttle consumer access to lawful internet content consistent with our acceptable use policy.
  • ImOn doesn’t offer pay-for-priority services, meaning we do not speed up access to individual websites in exchange for compensation. We treat all websites the same.
  • ImOn does INVEST in our networks to give consumers the internet speed, capacity and services they want most

We understand that Open Internet is a topic that people may be passionate about. And, we want to ensure our customers that our policies and practices have not changed and are not expected to in the near future.

Christmas TV is Here – What to Watch

holiday-tv-circleThe holidays aren’t the same without those time-honored traditions: Hanging up the Christmas stockings, shaking presents to guess what’s inside, and binge-watching the Christmas Story marathon until you can recite each and every line from memory.

But the old traditions are made better with the addition of a few new ones. And if you’re getting tired of watching the same-old thing, there are plenty of new specials, made for TV movies and live events to keep the whole family entertained this season.

Holiday Classics: Traditions to pass on to the next generation.

  • A Christmas Story

12/25 All Day — TBS
It wouldn’t be Christmas without the 24-Hour Christmas Story Marathon playing in the background. Go a full day without having to change the channel, and get the whole family singing “You’ll shoot your eye out” in unison.

  • Elf

12/15 8:20PM; 12/16 6:05PM — Freeform
A modern classic and feel-good tale just as funny for adults as it is for kiddos. Features Will Ferrell as Buddy the Elf, who inspired his own real-life holiday.

  • National Lampoons Christmas Vacation

12/19 7:50PM; 12/23 6:10PM — Freeform
Even though this movie dates back to 1989, it is still a great holiday classic to watch with the family. The movie follows the Griswold family as they plan for a big family Christmas which predictably turns into a big disaster.

Best for Kids: Fun movies to keep the kids busy while you wrap a few presents.

  • Olaf’s Frozen Adventure

12/14 7:00PM — ABC
This new holiday feature is based on Disney’s animated hit Frozen and is comprised of four new original songs and the same characters and cast from the 2013 film. In the special, Olaf teams up with Sven on a holiday mission to find the best family traditions in the kingdom for Anna and Elsa.

  • Polar Express

12/17 1:45PM —Freeform
Tom Hanks narrates this adaptation of the popular children’s book where a young boy journeys to the North Pole on board a magical train to meet Santa.

Best for Adults: Holiday entertainment when the rest of the house is sleeping.

  • Saturday Night Live Christmas Special

12/21 9PM —NBC
Catch the classic SNL holiday skits from your favorite cast members.

  • Die Hard

12/16 1:20PM – ActionMax,
An action film set on Christmas Day is the perfect way to shake up your holiday watch list. Catch a late-night showing or record to your DVR.  

  • Four Christmases

12/21 3:35PM – Freeform,
A comedy film featuring Reese Witherspoon and Vince Vaughn follows a couple as they struggle to visit all four of their divorced parents on Christmas.

Best Made for TV Movies: the season’s guiltiest pleasures.

  • A Very Merry Toy Store

12/14 11:00PM —Lifetime
Melissa Joan Hart and Mario Lopez join forces for this Lifetime Original Movie about two rival toy store owners who must come together after a mega toy store opens in their town.

  • Christmas Next Door

12/16 9:00PM — Hallmark
This Hallmark original movie is the story of Eric Randall, an author of bachelor lifestyle books, who is left in charge of his young niece and nephew for the holiday. Eric turns to his neighbor April, a lover of all thing Christmas, for help.

For the Whole Family: No fighting or fussing for control of the remote. Everyone in the family will enjoy these funny shows.

  • The Great Christmas Light Fight

12/18 7:00PM — ABC
The holidays are about to get a whole lot brighter with ABC’s immensely popular decorating competition series. Tune in to see the countries wildest and most spectacular holiday displays.

  • Seuss’ How the Grinch Stole Christmas

12/24 6:35PM — Freeform
No one plays the Grinch quite like Jim Carrey, who begrudgingly learns to love the Whos in this Seussical adaptation.

TV Specials: Live, star-studded holiday spectaculars.

  • A Christmas Story Live

12/17  6:00pm – FOX
A live musical adaptation of the iconic film and Broadway Production about an American family during the Christmas season in the 1950s. Featuring Maya Rudolph, Matthew Broderick, Ana Gastayer, and Jane Krawkowski.

  • Disney Parks Magical Christmas Celebration

12/25 9AM – ABC
Keep your pajamas on and join hosts Julianne and Derek Hough for a spectacular Christmas Day parade through Disney Main Street filled with musical performances and surprise celebrity appearances. The perfect way to wake up and spend Christmas with the family.



5 Reasons to keep your Landline Home phone

History of telephones from rotary to smartphoneMany people think landline phones are old and an outdated technology that belongs in a museum. In fact, according to a 2017 CDC report, only 45.9% of an American households still have a landline phone. If you are thinking about joining the mobile-only households, consider some of these advantages of keeping a landline phone.

  1. Emergencies (911): In the event of an emergency, your landline is the best way to call 911. Even if you can’t speak, the dispatcher knows your address and can quickly send help. While cell phones can track your location through GPS, it can only track you to the nearest cell site, which could waste valuable time in an emergency. Furthermore, during major disasters, power can be out for days and cell phone lines may be jammed due to everyone using them at once. With a landline, if the power goes out, it will still work and you won’t have to worry about jammed up lines.
  2. Dependability of service: While a landline phone does limit your mobility and where you can use it, you can’t beat its dependability. Even in today’s highly mobile world there are still cellular dead zones and areas with spotty reception. Plus, you don’t have to worry about whether your battery is charged or not.
  3. Alternative Number: Many people don’t want to give their cell phone number out to just anyone. So, a landline could be an alternative number that could be used instead of giving out your cell number.
  4. Convenience: With a landline, there are no worries about how many minutes you have left. Also, it is great to have another way to reach your family. Especially if they forget to turn their cell phone off vibrate or silent.
  5. Saving Money: Many companies, like ImOn, offer discounts when you bundle your home phone with other services like Internet and cable TV. A landline may save you on the additional cost associated with using too many minutes on your cell phone plan.

Opening Up About Cyber Bullying: How You Can Help Your Child Speak Up & Build Resilience

Teenage Girl Being Bullied By Text Message

When we think back on our own childhoods, it’s tempting to think that “kids these days” have it easy. After all, they have instant access to information at the tip of their fingers. There’s technology all around them built to keep them constantly entertained. And without even appreciating it, they can have a face-to-face conversation with friends from anywhere in the world, any time they want.

It’s hard not to feel a little jealous. Who wouldn’t want to grow up with all this amazing technology at their disposal?

But kids today have it tougher than we give them credit for. On top of all the social pressures that have always existed, they face new challenges that arise from our 24/7 connectedness. Challenges we may not personally understand.

That’s just one of the reasons parents find it so hard to talk to their teens about cyber bullying. We know what it is and how it can affect them—but we don’t always have the personal experience to tell them how to get through it.

But that doesn’t mean that you’re not qualified to talk to them about cyber bullying. As their parent, you are the best person to help them to look beyond their immediate circumstances, build resilience, and teach them the values to conduct themselves online in a way that is safe and respectful of others.


What You Should Know

Cyber bullying can take many forms, whether it’s posting an unflattering picture of someone without their permission, leaving a hurtful comment on a public page, sending threatening direct messages, or non-stop texting.

It happens across many social platforms like Instagram and Facebook, and on apps like SnapChat and WhatsApp. But bullies use many other communication channels to harass their victims, like email, Skype or FaceTime, even through good old-fashioned phone calls.

According to i-Safe, more than half of adolescents have been victims of cyber bullying—and nearly a quarter experience this abuse repeatedly. Additionally, claims only 1 in 10 victims of cyber bullying will tell a parent or another adult about their experience.

That last fact should give us all pause.

An Uncomfortable Silence

It’d be difficult for a child to hide a physical injury like say, a twisted ankle or a black eye. But there’s not always tangible evidence of cyber bullying. Our sneaky teens already go to great lengths to hide their online activity from us, so it shouldn’t come as a surprise that their first response to a threatening text might be to delete it.

There are plenty of reasons why victims don’t come forward. First and foremost, cyber bullying can be extremely embarrassing. They may also fear being punished for their own behavior. Maybe they didn’t report a threatening text because they didn’t want you to know they broke curfew. Maybe the bullying involves a friend you forbid them from associating with. Maybe they have been reciprocating the bullying and bear some of the responsibility themselves.

Regardless of why the cyber bullying is happening, it’s unacceptable, and something needs to happen to address it. Oftentimes, teens feel like asking for help only means getting into more trouble and facing new consequences.

So how on earth are you expected to know if your child is facing persistent harassment?

How You Can Address Cyber Bullying

  1. Stay in the Know

Monitoring your kids’ online behavior is important, and it can alert you to cyber bullying your kids don’t want to talk about. As your children get older and become teens, they need more privacy—you don’t have to read every text, email or message that comes their way to know they’re safe.

The amount of online supervision needed will vary from kid to kid, but in general, it’s a good idea to know what apps they use and how much time they spend online. It’s also worth getting to know their online friends just like you would the ones they interact with in person. Read our Cyber-Safety First blog for more information on how to monitor online activity and set parental controls on mobile devices.

  1. Establish Ground Rules

Establishing house rules for online safety and conduct can be a good dose of prevention. But here’s the catch: the rules can’t just apply to your teen—there need to be certain expectations for parents as well. A family Internet contract (like this one from the Cyberbullying Research Center) can help keep your kids safe online. It can also encourage them to come forward when they’re in trouble by ensuring that there won’t be any unreasonable consequences for doing so.

  1. If Something Happens, Take Action

While it can be painful to keep a record of their abuses, encourage your kids not to delete any aggressive or threatening communications between them and their cyber bully. Print them out and keep a physical record on hand.

What should you do with this? If you feel the safety of your child is at risk, go to the police and report the threat. If the abuse is ongoing and involves other kids who go to school with your child, consider going to the school. They may be able to help mediate things between the kids, or between you and the other parents. (Dr. Adia Gooden, a Clinical Psychologist at the University of Chicago shares some helpful advice for that very scenario here.)

You may also consider professional counseling or therapy for your child. Just because they say they are fine, doesn’t mean they are. Look for signs for depression and seek outside help if needed.

  1. Be Empathetic

The most effective tool you have working at your side is empathy, and as a parent, you already have this in abundance. If your teen feels comfortable talking to you about what’s happening to them, don’t betray their confidence by being judgmental, telling them to “toughen up” or accusing them of over-reacting. Respect their dignity and don’t dismiss their feelings. Avoid jumping to conclusions and let them tell their story—this is one situation where listening can be much more effective than telling.

Approaching your kid’s situation with empathy can have immediate benefits, and can come as a great relief to a teen who has been bottling up their emotions. But it can have a long-lasting, positive effect too—finding a safe method for coping (like talking about their feelings to a nonjudgmental, understanding parent) will help them build resilience.

  1. Help Your Child “Disconnect” (Without Pulling the Plug)

Cyber bullying is much different than regular school-yard bullying in that the abuse follows the victim wherever they go. Every time they pick up their phone, check their email or go online, they are reminded of their torment.

It seems like the obvious solution should be to take away their phones and limit their online activity—but this isn’t a reasonable request. Ask yourself, would you be willing to cut yourself off from all the things you enjoy online, all your friends and your connection to the outside world just to avoid one bully? Furthermore, they need to learn how to respond in a positive way—avoidance won’t teach them anything.

 Instead of cutting them off from the online world, re-introduce them to the real one. Take them on a hike or to their favorite store. Go see a movie. Play a board game. Just remember not to overdo it—your teen is still a teen, and for most parents, that means they’d rather do just about anything else then hang out with Mom and Dad. And if you have to force your teen to come along, it won’t do you any good. But sometimes just knowing that option is on the table is enough to make your teen feel included and loved.


Dealing with cyber bullies has, unfortunately, become a regular part of growing up. Every situation will be different and come with its own challenges, but by keeping an open line of communication with your child, extending a little bit of empathy and respecting their dignity, you can help your teen be more resilient in the face of bullies.

Disclaimer: The information contained in this blog (or any of its hyperlinks) is published in good faith and is for general informational purposes only. does not make any warranties about the completeness or accuracy of this information. Any action you take upon the information found on this website is strictly at your own risk. ImOn Communications is not liable for any losses and/or damages in connection with use of our website (